FAQ

**What is the minimum order quantity?**
We are a wholesale-only supplier. All orders must include at least 12 units of the same product. This ensures we can maintain low wholesale prices and efficient fulfilment.

**Can I choose specific colours?**
Our products are produced in assorted colourways. We will send you a mix of colours from the same design family to give your customers variety. If you have a preferred colour palette, please let us know and we will do our best to accommodate.

**Do you ship outside the United States?**
Yes! We ship throughout the United States and to select Caribbean destinations. Shipping rates and delivery times depend on your location and order size. Please contact us for a custom quote.

**How long does shipping take?**
Orders are typically processed within 1-2 business days. Transit time within the U.S. is usually 3-5 business days. International orders may take longer.

**What is your return or exchange policy?**
We stand behind the quality of our products. If you receive damaged or incorrect items, please contact us within 7 days of delivery to arrange a return or exchange. For full details, see our Refund Policy.

**How can I contact you?**
We’re here to help! You can reach us by phone at 407.815.4411, by email at sales@papapiyay.com, or through our Contact page.